Terms of Service

These Terms govern your use of frwrd.team(“frwrd,” “we,” “us”), operated by frwrd.team LLC — the website, the free Workbench tools, and our proposal services. By using the site or engaging us, you agree to these Terms.

1. What we do

frwrd is an AI, proposals, and capture consultancy. On proposal engagements a senior operator owns your bid call and the written submission, working from a knowledge base you own, with managed agents and expert-driven tooling underneath. “Services” means the proposal work, the Sprint, graphics, the knowledge base, the Workbench tools, and the AI-systems work described in section 3a.

2. The free Workbench

Some tools (the bid/no-bid scorecard, opportunity radar, and sorter) are free to use, subject to fair use. They’re provided as-is to help you decide, not as a guarantee of any outcome. We may change or retire them. Don’t abuse, scrape, or resell them.

3. Subscriptions and the Sprint

• Reviews, the retainer, and pursuit fees. Services are offered as a monthly review subscription (frwrd.review — we review what you produce; you own the fix), a monthly in-house consulting retainer (the seat), and per-pursuit fees priced by contract value, billed through Stripe. Review is fair-use and reviewed in turn; pursuit fees are fixed once the tier is assigned. Current prices are on the Pricing page.
• The Sprint. A flat fee of $7,500 for a read on one live bid — the same for everyone, never scoped or discounted. It is credited in full against your first pursuit fee if you go on.
• Discovery. Engagements open with a discovery session so we understand your business and the bid before work begins.
• Pause and cancel. You can pause or cancel as described in your order. On pause, nothing is deleted; the engine goes cold until you resume. Cancellation stops future billing; it doesn’t refund fees already earned.
• Price changes. We may change prices on renewal with reasonable notice.

3a. Pursuit Replay and AI-systems work

• What it is. A Pursuit Replay reconstructs a pursuit you already completed and tests AI workflows against it. A System Build puts what passed into production. AI training and enablement teaches your team to run the workflows and to use AI in pursuit work. A Fractional AI Acceleration Lead engagement is ongoing advisory. Each runs under a signed statement of work that states the scope, the schedule, and the exact fee.
• Billing. Replay engagements bill by milestone: half at kickoff, a quarter when the reconstruction and baseline are delivered, a quarter at the executive readout. The statement of work can set different terms.
• What we need from you. A Replay uses your historical pursuit records — documents, timelines, and interviews with your team. You confirm you have the right to share what you give us. If something is restricted, tell us and we’ll work around it or inside your environment.
• What you own. The workflows we configure for you, the evidence graph built from your material, your scorecards, and your certificates are yours. What we bring — the TRACE method, our schemas, test libraries, and general patterns — stays ours, and we may reuse what we learn in de-identified form. We never reuse your content.
• What the results mean. A Replay measures how AI performed on your historical work under stated conditions. It is a measured evaluation, not a guarantee that production will match it.
• When it ends. We return or delete your materials as the statement of work directs, and confirm it in writing.

4. Refunds — the three honest exits

• Pause. Nothing deleted; resume when you’re ready.
• Refund. If the Sprint read isn’t useful, that fee comes back and we shake hands. Work already produced and paid for is yours and is non-refundable.
• Graduate. When you outgrow us, the graduation handoff transfers your knowledge base and capability so you can run without us.
• The craft warranty. If a submission goes out with a compliance gap we missed, the engagement fee for that pursuit is refunded. A “compliance gap” means a mandatory requirement (a “shall,” “must,” “will,” or required form) that (a) appeared in the final solicitation as amended, (b) was within the agreed response scope, (c) is absent or materially non-responsive in the submitted volume, and (d) is traceable to a row missing or incorrectly cleared in the compliance matrix we delivered. It does not cover a lost award, evaluator judgment, weaknesses or scores, client-supplied content, requirements added after the final review handoff, or instructions the client overrode in writing. One claim per pursuit, raised within 30 days of debrief or award notice.

5. Who owns what

• You own your inputs — everything you provide for an engagement stays yours.
• You own delivered work — the proposals, graphics, and content we produce for you, on payment.
• You own your knowledge base (your pursuit memory). It’s portable, it’s yours while you’re a member, and it transfers to you on graduation.
• We own our platform — the Workbench, our agents, methods, and the general templates and know-how we bring. Using the Services doesn’t transfer those to you; you get a license to the deliverables, not to our underlying tooling.

6. No contingency or success fees

We never take a contingent, success, or award-based fee on any contract type. On U.S. federal work, contingent fees to solicit or secure a contract are restricted by the Covenant Against Contingent Fees (FAR 52.203-5); our flat model is built to sit cleanly inside that rule. You pay for the work, not for the win.

7. Confidentiality

We treat your materials as confidential, scope access per client, and don’t use your materials to train AI models. We’ll sign a mutual NDA or a DPA where an engagement calls for it. Controlled or classified material is handled inside your environment, or not at all.

8. Your responsibilities

• You give us accurate information and the rights to use the materials you provide.
• You own the bid decision. We make the call an informed one and will tell you when not to bid, but submitting and certifying a proposal is yours.
• You use the Services lawfully and don’t ask us to make false or non-compliant representations.

9. Disclaimers

We don’t guarantee any award, win, or evaluation score — no one honestly can. The Services and free tools are provided “as is” without warranties of any kind to the extent the law allows. Nothing here is legal advice.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees you paid us in the six (6) months before the claim.

11. Term and termination

These Terms apply while you use the Services. Either party may end an engagement as set out in the order. We may suspend or end access for non-payment or misuse. Sections that should survive termination (ownership, confidentiality, disclaimers, liability) do.

12. Changes

We may update these Terms and will post the new effective date here. Material changes will be communicated to active clients.

13. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. Before filing anything, both parties agree to try first: raise the dispute in writing and give the other side thirty days to resolve it in good faith. If that fails, exclusive venue for any action is the state or federal courts located in King County, Washington, and each party consents to their jurisdiction.